Communication At Its Finest, health & medical homework

Read the three scenarios provided.

Answer the prompts after each scenario.

Scenario 1:

Justin is a front office assistant at a local physician’s office. It was a busy day at the office, and Justin was consumed by patients and their needs. While helping a patient, Sarah, the other front office assistant calls Justin over to answer questions regarding the patient intake process. Justin explains the process to Sarah and then continues to work with the patient at his window. Later that day Justin is frustrated that he had to stop working with his patient to explain a process to Sarah that he has explained a dozen times already. Justin takes to social media to express his frustrations with Sarah and her inability to take care of patients properly even though she has been trained.

Write a 175- to 260-word response to the following prompts:

Explain whether Justin’s choice of communication in this situation is appropriate or inappropriate.
Explain the ramifications of using social media as an outlet for voicing his frustrations about Sarah.
Provide an example of an appropriate communication method that should have been used in this situation.
- Consider the appropriate personnel that should receive these communications.
Explain how Jana might perceive the tone of this email.
- Would she feel that Sean is yelling at her or angry?
- Would she feel that Sean is expressing urgency in the matter?
Based on your discussion above, do you perceive Sean’s tone to be appropriate or inappropriate?
As a manager, if you had an employee approach you about their discomfort over the tone of the email, explain how you would address the use of capitalization in an email.

Scenario 2:

Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple coworkers throughout the day, but today she received the following email from Sean:

Hi Jana,

I noticed that I DIDN’T receive your monthly report yesterday. I NEED to as soon as possible TODAY so that I can finish the final report.

Thanks, Sean

Write a 175- to 260-word response to the following prompts:

Scenario 3:

Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciates her words instead of speaking louder.

Write a 175- to 260-word response to the following prompts.

Explain whether or not the office assistant reacted appropriately to Robert’s request.
Explain the role perception and age of the patient played in this scenario.

Our Service Charter

1. Professional & Expert Writers: On Time Essays only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by On Time Essays are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. On Time Essays is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At On Time Essays, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.