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NYC Area Patient Portal Case Study

NYC Area Patient Portal Case Study

NYC Area Patient Portal Case Study

Review case study and answer the questions below.

• 1-2 pages typed• 25 points•

Write Up Criteria:



Background Statement- What is going on in this case as it relates to the identified major problem? What are (only) the key points the reader needs to know in order to understand how you will “solve” the case? Summarize the scenario in your own words–do not simply regurgitate the case. Briefly describe the organization, setting, situation, who is involved, who decides what, etc.


Major Problems and Secondary Issues-Specifically identify the majorand secondary problems. What are the real issues? What are thedifferences? Can secondary issues become major problems? Present analysis of the causes and effects. Fully explain your reasoning.


Your Role- In a ·sentence or short paragraph, declare what role you will address the major problem from, whether you are the chief administrator in the case or an outside consultant called in to adv”ise. Regardless ofyour choice, you MUST justify in writing WHY you chose that role. What are the advantages and disadvantages of your selected role? Be specific.


Organizational Strengths and Weaknesses- Identify the strengths andweaknesses that exist in relation to the major problem. Again, your focus here should be in describing what the organization is capable of doing (and not capable of doing) with respect to addressing the major problem. Thus” the identified strengths and weaknesses should include those at the managerial level of the problem. For example, if you have chosen to address the problem from the departmental perspective and the department is understaffed, that is a weakness worthy of mentioning. Be sure to remember to include any strengths/weaknesses that may be related to diversity issues.


Alternatives and Recommended Solution-Describe the two to three alternative solutions you came up with. What feasible strategies wouldyou recommend? What are the pros and cons? State what should be done-why, how, and by whom. Be specific.


Evaluation- How will you know when you’ve gotten there? There must be measurable goals put in place with the recommendations. Money is easiest to measure; what else can be measured? What evaluation planwould you put in place to assess whether you are reaching your goals?

TIP: Write this section as if you are trying to “sell” your proposedsolution to the organization. Convince the reader that your proposed solution is the best available, and that it will work as planned. Make sure that the goals you identify are worth the effort required to achievethem!




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